Privacy Policy

Information we collect

We collect information you provide when you request a quote, call, text, email or book a service. This may include your name, phone number, email address, service address, photos, item details, access information, preferred timing and other details needed to assess or complete the work.

Our website and service providers may also collect technical and usage information such as browser type, device information, referring pages, website interactions and advertising or attribution information.

How we use information

We use personal information to:

• Respond to enquiries and provide estimates.
• Schedule, manage and complete junk removal services.
• Communicate about arrival times, job details, invoices and follow-up.
• Maintain customer and business records.
• Measure website and advertising performance.
• Protect our website, customers and business from misuse or fraud.
• Meet legal, accounting and regulatory obligations.

Service providers

We use service providers to operate parts of our business and website. These may include Jobber for quote requests and customer management, Google services for website and advertising measurement, CallRail for call routing and measurement, and website hosting or technical service providers. These providers may process information for the services they perform for us.

When information may be shared

Direct Junk does not sell or rent customer personal information. We may share information with service providers working on our behalf, when required by law, to protect our rights or safety, or as part of a business transaction where appropriate protections apply.

Cookies and similar technologies

Our website and service providers may use cookies or similar technologies to operate website features, understand visits, measure advertising and maintain attribution information. Browser settings can be used to manage or block cookies, although some website functions may not work as intended afterward.

Retention and safeguards

We retain personal information only as long as reasonably needed for the purposes described in this policy, including service, accounting, legal and business-record requirements. We use reasonable administrative and technical safeguards appropriate to the information under our control.

Your choices and access requests

You may contact us to ask about personal information we hold, request a correction, withdraw consent where applicable or ask a privacy question. Some information may need to be retained when required for legal, accounting or legitimate business purposes.

Policy updates

We may update this policy when our practices, service providers or legal requirements change. The effective date above shows the latest revision.

Contact Direct Junk

Email info@directjunk.ca or call (365) 737-3036 with privacy questions or requests.